Returns + Exchanges

Ordering footwear online in a size which fits you best can sometimes be difficult. This is why we offer free exchanges to help you get the best size. We encourage you to reach out to info@parkhurstbrand.com with any sizing, fit or general questions you may have. Sizing guidance is best discussed prior to purchase if you are unsure or between sizes. This way we can help identify your best size before the boots are shipped. More information on sizing/fit can be found under the FAQ section as well.

Return/Exchange Conditions:

  • To initiate a return or exchange, please email info@parkhurstbrand.com first for next steps and approval/confirmation of stock and sizing. Both are accepted within 7 days after the boots are delivered. If you need extra time, please email us at the same address and we’d be happy to help. Limit to one free exchange per order.
  • Boots must be sent back in new condition – no wear, damage, vamp/toebox creasing, or abrasions.
  • Size exchanges are free and we email you a pre-paid shipping label. Refunds requested at any point carry a $15 re-stocking fee deducted from your refund. Both returns/exchanges must be notified via email prior to sending the ordered pair back.
  • For both returns/exchanges, you may be asked for general feedback on your order.
  • Items under the Factory Seconds + Samples section or any other markdowns are final sale. Size exchanges only. Shipping of the replacement pair from Parkhurst to you is free on these transactions.
  • Pre-orders, MTO's and GMTO's cannot be cancelled, refunded or exchanged.
  • At this time, we don’t accept international returns or exchanges.

Please send returns/exchanges to the below address through the post office:

Parkhurst Brand LLC
PO Box 349
East Amherst, NY 14051
 
Additional Policy Notes
 
By sending in your return/exchange, you are confirming that the boots have not been altered, damaged or worn and that the above conditions have been met. By placing an order, you are agreeing to fulfillment and delivery of the order in which you placed, unless a different stock style or size is needed for substitution. We don’t offer exchanges for items which are not in stock. Multiple returns (2+) for multiple refunds will carry additional re-stocking costs in the form of credit card fees and original shipping costs not being refunded. We are flexible on this, but we require having a sizing conversation prior to ordering multiple pairs. Credit card fees are not refunded on cancelled orders when cancellations are requested. Payment installment fees are not refundable.
 
We reserve the right to refuse an exchange or return for refund depending on the circumstance. We reserve the right to change this policy without advanced notice due to market conditions, but not to worry your exchange or return will always be honored as long as the boots are in new condition and meet policy requirements listed above. Your purchase serves as an agreement to what is outlined in this policy for returns and exchanges.