Returns + Exchanges

We recognize ordering footwear in your best size online can sometimes be difficult. This is why we offer free exchanges to help you get the right size and if the boots simply don't fit, they can be returned. We encourage you to reach out with any sizing or fit questions you may have. Returns/exchanges are accepted within 7 days after your boots are delivered. If you need extra time to send back your boots, or have any instance occur such as travel, moving, etc. no problem, just send us an email giving us a head’s up so we can accommodate each individual circumstance and be on the lookout for your return/exchange. Additional flexibility is given around the Holiday Season for gifting.

Please email info@parkhurstbrand.com to start a return/exchange. We can email you a shipping label for your exchange to send the pair back which may not fit. Exchanges are free, returns for refunds carry a $15 re-stocking fee deducted from your refund. Please send returns and exchanges to the below address:

Return address:

Parkhurst Brand LLC

PO Box 349

East Amherst, NY 14051

*Note UPS and FedEx don’t typically deliver to P.O. boxes, so we suggest using the post office if you prefer to ship the boots back on your own.

Return/Exchange Conditions

Boots must be sent back in the same new condition as they were sent in. We recommend trying the boots on delicately indoors or on carpeted/non-abrasive surfaces. Boots which have been worn outside, in the garage or patio, begun break-in, are used/worn and are not return-able or exchange-able. We cannot accept a pair of boots back, for example, if any of the following (including but not limited to) are observed upon their arrival back to Parkhurst:

  • Odor, animal hair or debris/dirt
  • Foot sweat outlines in the insole
  • Creasing and wrinkling in the uppers, vamps and/or toebox
  • Abrasion marks on the welt, edging, outsoles, or heels

Items under Factory Seconds and Samples or any markdowns are final sale but we accept size exchanges on the model you ordered if the size needed in the model is in stock. At this time we don't accept international returns or exchanges, however it is something we are working on for the future.

We don't offer exchanges for items which are not in stock, since the product is not available. Installment fees are non-refundable. We reserve the right to refuse a return for refund or exchange based on the individual circumstance, most notably in cases of fraud, attempted fraud or damage/wear. By sending in your return/exchange, you are confirming that the boots have not been altered, damaged, worn or creased and that the above conditions are met. We reserve the right to change this policy without advanced notice due to market conditions, but not to worry your exchange or return will always be honored as long as the boots are in new condition. Your purchase serves as agreement to what is outlined in this policy.

Lost Shipments

We are not responsible for shipments lost or stolen. If your order status is marked “Delivered” by the carrier, please check the vicinity of your delivery address and reach out to the carrier for any questions regarding your package. As a preventative measure to combat fraud, we do not issue refunds for packages lost or stolen. From what we have seen, areas of higher theft/loss risk include airport shipping facilities, freight forwarders and storage complexes. Therefore, we prefer not to ship to these types of locations however if it is the only shipping option you have available, we will ship with your approval and understanding/acceptance of the risk. Your purchase serves as agreement to this policy.