We recognize ordering footwear in your best size online can sometimes be difficult. This is why we offer free exchanges to help you get the right size. We encourage you to reach out with any sizing or fit questions you may have prior to, during or after receiving your purchase. Returns/exchanges are accepted within 7 days after your boots are delivered. If you need extra time to send back your boots, or have any instance occur such as travel, moving, etc. no problem, just send us an email giving us a head’s up so we can accommodate each individual circumstance and be on the lookout for your return.

Please email info@parkhurstbrand.com to start a return/exchange and we will email you a shipping label to send the boots back through the post office. Exchanges are free, returns for refunds carry a $15 re-stocking fee deducted from your refund. If you wish to send the boots back on your own you may do so as well to the below address:

Return address:

Parkhurst Brand LLC

PO Box 349

East Amherst, NY 14051

*Note UPS and FedEx don’t typically deliver to P.O. boxes, so we suggest using the post office if you prefer to ship the boots back on your own.

Return/Exchange Conditions

Boots must be sent back in the same new condition as they were sent in. We recommend trying the boots on indoors or on carpeted/non-abrasive surfaces. Boots which have been worn outside, in the garage or patio, begun break-in, are used/worn and are not return-able or exchange-able. We cannot accept a pair of boots back, for example, if any of the following are observed upon their arrival back to Parkhurst:

  • Odor, animal hair or debris/dirt
  • Foot sweat outlines in the insole
  • Creasing and wrinkling in the uppers, vamps and/or toebox
  • Abrasion marks on the welt, edging, outsoles, or heels

Items under Factory Seconds and Samples are final sale but we accept size exchanges on the model you ordered if the size needed is in stock. Installment fees are not refundable. We reserve the right to refuse a return for refund or exchange based on the individual circumstance, most notably in cases of fraud or damage/wear. By sending in your return/exchange you are confirming that the boots have not been altered, damaged or worn and that the above conditions are met. We reserve the right to change this policy without advanced notice due to market conditions, but not to worry your exchange or return will always be honored as long as the conditions are met. Your purchase serves as agreement to what is outlined in this policy.

Lost Shipments

We are not responsible for shipments lost in transit or stolen. If your order status is marked “Delivered” by the carrier, please check the vicinity of your delivery address. As a preventative measure to combat fraud, we do not issue refunds for packages lost or stolen. From what we have seen, areas of higher theft/loss risk include airport shipping facilities, freight forwarders and storage complexes. We prefer not to ship to these however if it is the only shipping option you have available, we will ship with your approval and understanding/acceptance of the risk.