How does shipping work?

Please allow 2 business days handling time to ship your order and note this may take longer during different seasons, holidays or during times of heightened volume as well as covid-related or carrier staffing-related pickup or transit delays. Sometimes during the Fall and Winter seasons transit times may be extended by the carriers. You will receive a shipping label creation notification with tracking and once shipped, the tracking will be updated. Shipping is free within the USA on full-priced purchases. A $9 domestic flat rate will apply to the purchases of any non-Collection or non-full-priced footwear such as factory seconds and samples. This rate is subject to change depending on market conditions. Additional shipping charges may apply to larger orders. All packages are shipped in unmarked boxes for your privacy. We do ship internationally and the rates can be found at the end of the checkout process.

All boxes and packing materials are made from organic, recycled or recyclable materials. We believe in simple, no frills packaging that serves a purpose. Please recycle when you can. We are excited to say our domestic shipping is carbon neutral.

What size am I in Parkhurst footwear?

Our general rule of thumb is to go a half size down from your average sneaker size if you're a standard/medium width/volume, or take the same size you typically wear in dress shoes or boots. For example, if you typically wear a size 9 in the boots or dress shoes you own, then we would suggest a size 9 in Parkhurst boots.

These guidelines and information are general in nature. Some may fall between these guidelines such as taking one size in our brand and another size in another comparable brand. Therefore a direct size translation across all brands may not always be possible and we suggest reaching out to info@parkhurstbrand.com for assistance in getting the best size for you. When reaching out, providing the below information, if you have it, will be very helpful, thank you:

1. Brannock measurement.
2. Sizes you take in other brands of footwear you own.
3. Whether or not you have a wide, narrow or medium width.
4. Whether or not you have a high, low or regular instep height.
5. Any foot conditions.
 
If you are unsure about sizing, we ask that it be determined via email before order placement.
 

How should my footwear fit?

Upon receiving your boots or shoes, we suggest initially trying them on indoors with a thin sock or dress sock or on a carpeted surface. Naturally you're free to try them on with the socks you wish, however we have found this can usually give a better idea of how the last and build will fit and feel against your foot. Your boots or shoes should fit comfortably snug in the ankle and arch with some leftover volume in the toebox. If there is a tight, sharp or pinching feeling in the toebox then the footwear is too small and you will most likely need the next half size up. In terms of length, generally you want to have between a half inch and a full inch of room between the edge of your longest toe and the edge of the upper leather - not to be confused with the welt. This up to 1 inch measurement can also vary depending on individual foot width, instep height and foot type.

Foot type

If you have a low volume or narrow foot with thin ankles and/or narrow heels, then we suggest going a full size down from your Brannock size and/or your typical sneaker size depending on how you sized into sneakers. If you have a higher volume or wider foot towards or matching a single E width as measured on Brannock, we suggest taking your Brannock size. Please note at this time our lasts do not accommodate EE and above width feet as measured on Brannock.

Sizing can be particular for each individual - don't worry we are here to help identify the best size for you in Parkhurst footwear which is why we encourage you to send an email at info@parkhurstbrand.com. We can also assist in identifying the right size for you based off of what you wear in other brands of footwear.

A note about wide widths

We do not make wide width footwear currently. All of our measurements go off of the Brannock device - not in widths of other footwear brands. If you are wearing a boot/shoe marked with a wide width, say it is labeled as "EEE", that doesn't always mean you are an actual triple E width as measured on the Brannock device. Some brands will label their generic wide width boots as "EEE" when in reality, that measurement on a Brannock device can often be a single E to double E width. Note that each number of E widths represents an increase in width as measured on the Brannock device. For example, an EE width is wider than an E width. Therefore it is possible and we have seen instances where some customers who are wearing a boot labeled an EE width translate into a single E width as measured on Brannock, and therefore have fit into our boots at their Brannock size. This type of fitting is determined primarily through email conversation with provided sizing in other brands and/or Brannock measurements. Should you have questions about this please reach out to info@parkhurstbrand.com.

A note about narrow widths

Our lasts do not run narrow, however our narrow width customers typically go down a full size from Brannock or sneaker sizing into our boots as mentioned above in the "foot type" section.

Do you have a physical store?

Short answer is no. Parkhurst is a one-person company, being the founder Andrew and with the help of his father on occasion, with only a shipping location. However local and traveling customers may make appointments to try on and buy footwear by reaching out via email to meet up at the shoe repair shop.

How many lasts do you use and how does their sizing run?

Parkhurst uses one last and some additional detail regarding sizing can be found below.

No. 602 Last

This is the newer Parkhurst last which has a slightly lower volume to provide a more comfortably snug fit and to help prevent heel slip while maintaining a rounded forefoot. Its features include a rounder, more laterally voluminous, yet low profile toebox along with a tapered arch and a snug heel. The instep on this last is more contoured to the natural shape of your instep angle. The taper in the arch and heel will provide a more natural, mild arch support.

Size comparison examples from current customers going off of a D/standard width:

Brannock - Half size down. If you're a 10D Brannock or slightly over a D width, go with size 9.5 in the 602 last. If you measure a single E width, more towards a single E width or prefer a slight bit of extra room without a drastic length increase, we suggest going with your Brannock size. In this example, a size 10.

Parkhurst No. 18 - True to size.

Alden Barrie and Trubalance - True to size if D width. Some customers go a half size up from this last into the 602 last if they are looking for a bit more space or have a wider forefoot. 

Red Wing No. 8 - True to size if D width. 

Thursday Boot - True to size if D width.

Allen Edmond's - True to size if D width.

Nike - Half size down if D width.

Adidas - Half size down if D width.

New Balance - Half size down if D width.

 

How do exchanges and returns work?

Exchanges

Exchanges are free within the USA and accepted within 7 days of arrival of the package. This means we cover the cost of shipping both ways if a size or style exchange is needed. Exchanges or returns for refunds requested outside of this timeline are issued store credit and eligible for exchange only. There will be additional flexibility between the Thanksgiving and New Year holidays and depending on the individual circumstance. Please notify info@parkhurstbrand.com prior to sending your boots back for an exchange or return so we can assist by sending a shipping label and keep an eye out for your boots. Store credit/exchange credit lasts for life and can be used at any time towards any stock purchase. When sending back boots for exchanges or returns, please send via the Post Office (USPS) to our PO box. We do not accept international exchanges or returns at this time so if you're unsure about sizing please reach out to us via email prior to order placement.

Returns

We accept returns for refunds within 7 days after the product being delivered. After 7 days are up store credit will be issued. Please email info@parkhurstbrand.com to start a return or exchange. We will email you a return shipping label. Once received and printed please send the footwear back through the post office (USPS). If you prefer to ship them back yourself without a pre-paid return shipping label, feel free to do so. Please send both returns and exchanges to the below address:

Parkhurst Brand LLC

PO Box 349

East Amherst, NY 14051

If a refund is requested the $9 shipping rate will be deducted from your refund. This rate is subject to change due to market conditions. You will receive back the price you paid for the boots less the aforementioned shipping cost of $9 which was either built into the price or billed separately. Once received, refunds are usually processed within 2-3 business days and may take up to 7 business days to post back to your account. We reserve the right to refuse a return/exchange based on the circumstance, notably in cases of apparent wear, overly creasing upper leather, fraud, theft, damaged or worn product or any instances of which go against our polices/descriptions noted on the website. We do not accept exchanges or returns for refunds on worn boots under any circumstances. Feedback for improvements to the footwear or what didn't work for you is much appreciated with your return, thank you for providing this.


Returns/exchanges

All items must be returned or exchanged in new, unworn condition. Leather must not be creased, scuffed or bent so please be careful when trying on your footwear. Note that natural colored leathers (Natural CXL, Dublin, vegetable tanned, chrome tanned or oil tanned leather etc.) will show pull-up right out of the box and bend upon try on so please be careful not to pivot or bend your feet too much while trying these on as this will cause creasing in the vamps/uppers. We want to keep in mind the next customer who may receive the pair you tried on and who may not accept this.

Samples and seconds are final sale. Please refer to the grading listed on a particular second/sample to know why it is marked as such. If you have further questions feel free to send an email. We reserve the right to discount the value of your refund or refuse a return or exchange if upon our receiving the footwear is visibly worn, discolored, overly creased, aggressively tried on, bent, scuffed, folded or damaged. Why? Aside from the footwear not being re-sell-able, we want to ensure all of our customers get a product in great condition whether it be an exchange or first time a product is shipped out. This policy is meant to keep all potential recipients of Parkhurst footwear in mind and cater to the preferences of all of our customers in the community. Thank you for your understanding and thank you also for looking out for the next person. Having said that, from time to time there will be exchanged first quality boots or shoes which come back for a different size especially when we are down to the last few stock sizes or size in a production run. These may have some slight creasing in the vamps or anywhere in the upper leather from try on. We monitor this on each return/exchange and will notify the recipient if what is sent back is outside of reasonable tolerance. Leather is like paper - once it's bent or creased it's cannot be made perfect again.

We reserve the right to cancel and report orders suspected of fraudulent purchases or fraudulent returns and theft.

Additional notes on shipping

As a general rule of thumb, all shipping addresses are recommended to be residential, business or PO box addresses. Naturally we understand there might be other types and we are happy to ship to them as well. We prefer not to ship to airport receiving boxes, forwarding centers, distribution centers or storage facilities due to the high risk of the packages being lost or stolen at these facilities. If you'd like your item shipped to these locations, please send us an email first so we can arrange shipment. Shipping insurance is available for purchase upon request. We are not responsible for lost or stolen items, or items shipped to these types of centers including but not limited to airport receiving boxes, forwarding centers, distribution centers or storage facilities. We are happy to arrange alternate shipment of your footwear to an address you desire. Simply send us an email and we would be happy to arrange something which works for you.


General pricing and custom order information

We are no longer doing custom orders/MTO's and will not be bringing them back in the future. All footwear pricing varies depending on upper leathers, soles and other components or patterns used. Prices for stock items and custom orders may fluctuate throughout the year as they are determined based off of a market for raw materials used to make the components as well as labor and manufacturing rate changes at any of our suppliers. For example, if outsoles such as Ridgeway, Vibram Christy or Commando are used, this typically will yield a higher end price increase. If a different type of leather is used outside of a standard-tanned bovine, or if the bovine has a special tannage, this also may yield an end price increase.

Backlogged custom order update 12/5/2021

We are experiencing supply line and therefore production delays for boots made both inside and outside of regular production. Remaining custom orders and one-off's in the queue of work from 2021 are currently being worked on. Nearly all components are finally in house with the exception of a few. All custom orders are accounted for and are currently working their way through the factory. If you have a question regarding the status of your order, feel free to send an email to info@parkhurstbrand.com. Note that all custom orders are currently either in bottoming or finishing, which are among the final few steps, however they are the most manual and therefore, time-consuming steps. This is the update that will be given for the custom orders outstanding. Due to the volume of orders, it will take time to get through and complete all outstanding pairs. Custom orders are currently the priority. Since components have been coming in faster for stock production planned since early Spring of 2021, and in an effort to keep things moving and create work-able space, it is possible that some stock items may finish up and be released before a backlogged custom order finishes. Thank you for your patience through this time.

I am buying from a country outside of the USA, what should I expect for import duties/costs?

Import taxes and clearance fees vary from country to country and depending on that particular country's tax/import legislation at the time. We do not have this information to provide ahead of time with regards to what your country's import taxes and duties may be. From what we have seen reported to us so far, they have ranged from between 4% and 20% of the price paid for the boots/shoes. What can you expect for a total import cost? There will be the import duties/taxes plus possible customs and clearance processing fees by the carriers, such as UPS, DHL, USPS etc. These fees are for the time/labor it takes the carriers to have their customs teams process the package through customs at their ports of entry. Typically this labor charge by the carriers ranges between $10 and $40 per package from what we have seen so far and is sometimes rolled up into the 4%-20% figure mentioned previously.

What size range do you produce for stock/ready to wear footwear?

We have been stocking down to size 7.5 and up to size 13 but this size range is subject to change for all runs of footwear due to outsoles and heels used along with demand for certain sizes.

How often do you re-stock certain sizes or styles?

Parkhurst is a limited production run company. Every style offered is a one-time release and re-stocks are never guaranteed. Having said that we sometimes do re-stocks on certain items a couple of times during the year. All styles posted on our website are currently what we have to ship.

 

Do you offer sales or discounts?

The price of our footwear reflects the material cost, time and labor to build our footwear. We have always focused on components, build and making our footwear in the USA - which can all be quite costly when combined together in comparison to manufacturing elsewhere in the world. In other popular countries to manufacture footwear, the labor to produce a similar product to ours can be 4x times less than it is here in the USA. Given the leathers, components and build we are using currently, we believe there is value provided at the current price-point to the customer who is looking for a Goodyear welted boot or shoe made in the USA while still focusing on the details, such as using quality leather, branded outsoles, veg tan leather insoles, midsoles etc. Pairing premium components with the higher costs of manufacturing in America for this type of product, we generally don't offer sales or discounts simply because there is often not any flexibility to. Sometimes we do collaborations in which a promotion may be offered but the promotion is only for the boot in question. In the event where we offer a sale, shoes and Seconds + Samples are typically excluded. You can find discounted footwear in our Seconds + Samples section. Prior sales are excluded from promotions and discounts.

Parkhurst was built to help keep American manufacturing alive and with the end value in mind - the overall look at what you are getting given the build for the price.