How does shipping work?
Please allow 2 business days handling time to ship your order and note this may take longer during the holiday season or during times of heightened volume as well as covid-related pickup or transit delays. You will receive a shipping label creation notification then once the item ships you will receive a shipment notification and the tracking will be updated. Shipping is free in the USA on full-priced purchases. A $9 domestic flat rate will apply to the purchases of any non-Collection or non-full-priced footwear. This rate may be subject to change depending on market conditions. All packages are shipped in unmarked boxes for your privacy. We do ship internationally and the rates can be found at the end of the checkout process.
All boxes and packing materials are made from organic, recycled or recyclable materials. We believe in simple, no frills packaging that serves a purpose. Please recycle when you can. We are excited to say our shipping is carbon neutral.
What size am I in Parkhurst boots?
Our general rule of thumb is to go a half size down from your typical sneaker size or take the same size you typically wear in dress shoes. Upon receiving your boots or shoes, we initially suggest trying them on with a thin or dress sock. This can generally give a better idea of how the last and build will fit and feel against your foot.
We have two lasts and detail on sizing for each can be found below:
No. 18 Last (Original)
This last runs between a D and single E width with a slight almond shaped toe. Our general rule of thumb is to go down a half size from your typical sneaker size if you're a standard/medium width. So for example, if you wear a size 10.5 in sneakers, we would suggest a size 10 in our boots. If you wear a single E wide width or prefer a bit of extra room in your footwear, we would suggest ordering your Brannock size in this last. Our last will generally not accommodate EE or EEE widths and higher as measured on a Brannock device.
Size comparison examples:
Brannock - If you are a standard/D width, go a half size down from Brannock. If you have a wider forefoot but not quite a single E width, go with your Brannock size. If you are a single E width as measured on the Brannock, go with your Brannock measurement as well.
Viberg 2030 - Half size up if D/standard width.
Red Wing No. 8 Last - Half size up.
Allen Edmond's Boots - True to size.
Alden Barrie - Generally one half size up.
Nike - Half size down.
New Balance - Half size down.
Adidas - Half size down.
Reebok - Half size down.
More sizing information on this last can be found via this video link.
No. 602 Last (New)
This is the newer Parkhurst last. Its features include a rounder, more voluminous toebox along with a tapered arch and heel. Opening up into a single E width in the forefoot and toebox while holding a comfortable fit, there will be a decent amount of breathing room and additional flexibility to wear the socks of your preference. A slightly higher instep angle will also help to accommodate those looking for additional vertical room.
Size comparison examples:
Brannock - Half size down. If you're a 10D Brannock or between a D and E width, go with size 9.5 in the 602 last. If you measure a single E width, we suggest going with your Brannock size.
Parkhurst No. 18 - True to size.
Alden Barrie - True to size.
Red Wing No. 8 - True to size.
Wolverine - True to size.
Sizing can be particular for each individual and we are more than happy to help you determine the correct size in our footwear by emailing email@example.com. We can also assist in identifying the right size for you based off of what you wear in other brands of footwear.
We ask that you please do not order first then ask if you got the correct size. Why? Two reasons: 1 - It prevents a potential customer who does know their sizing from buying the already sold size, especially for a last stock size item. 2 - If the order needs to be cancelled we are charged by the credit card companies and Shopify a non-refundable fee.
How do exchanges and returns work?
Exchanges are free within the USA with additional flexibility around the Fall/Winter holidays or depending on the individual circumstance. Please notify us via email at firstname.lastname@example.org prior to sending your boots back or requesting an exchange. Store credit/exchange credit lasts for life and can be used at any time towards any purchase including custom orders. When sending back boots for exchanges or returns, please send via the Post Office (USPS). For international exchanges/returns, the buyer is responsible for sending the boots back and we will then send out the exchange pair free.
We want you to be happy in a pair of our boots and are more than happy to get you the right size. Returns for refunds must be pre-approved/notified and carry a 3% re-stocking fee. For example, if you return something you bought for a refund for the product price of $100, we issue a refund for $97. This does not apply to exchanges. Why do we have this fee and what does the 3% go toward? It goes towards increasing non-refundable payment processing fees charged by all online credit/payment merchants - which makes up the bulk of this 3%. The remaining percentage goes towards the cost of replacing laces for the next customer, conditioning the boots and replacing packaging materials. We reserve the right to refuse a return based on the circumstance, notably in cases of apparent wear. Feedback for improvements to the footwear or what didn't work for you is much appreciated with your return, thank you.
Where do I send my return/exchange back to?
Please send exchanges and returns via the post office (USPS) to the below address:
Parkhurst Brand LLC
PO Box 349
East Amherst, NY 14051
All items must be returned/exchanged in new, unworn condition. Leather must not be overly creased, scuffed or bent too much so please be careful when trying on your footwear. Samples and seconds are final sale and not return-able for refunds, but they are eligible for exchanges if the size desired is available in either seconds/samples or first quality. If exchanging a second for a first quality item, a price difference will be owed. We reserve the right to discount the value of your refund or refuse a return if the footwear is visibly worn. We want to ensure all of our customers get a great product whether it be an exchange or first time a product is shipped out. This policy is meant to keep all potential recipients of Parkhurst footwear in mind. Thank you for your understanding.
We reserve the right to cancel orders due to suspected fraudulent purchases.
What about custom orders, one-off's, samples and factory seconds?
Samples and factory seconds are all final sale – exchanges only permitted if another size is in stock for the particular style originally purchased. Factory seconds, samples, and overstock may not always qualify for promotions offered on in stock items since they are already discounted.
Boots offered as part of a production run that may currently be out of production or stock can be made if leather is available and may carry a 10% added surcharge to help cover the increased cost of putting a single out of production pair through all stages of production. Since these are requested on a one off basis, we cannot accept returns for refunds on these products.
Custom order pricing varies depending on leathers, soles and other components or patterns used. Please see our custom order page for more details. These prices may fluctuate throughout the year as well as they are determined based off of a market for raw materials used to make the components as well as labor and manufacturing rate changes. Since custom orders are designed specifically according to the customers preferences we cannot accept returns on custom orders. Therefore, and it is encouraged for first time customers, we recommend reaching out to email@example.com to confirm details such as sizing and specifications if you are unsure about these. Thank you.
Do you offer custom orders?
Yes we do! We can make styles out of different patterns and in stock upper leather, soles/heels and other components. We are only able to make boots with patterns currently listed on the website. Send your custom order ideas and inquiries to firstname.lastname@example.org and we will be able to help you or click here to check out examples of some of our capabilities. All custom orders are priced higher to help cover the extra cost of added labor and time it takes for putting a single pair through all stages of production, as it is always more expensive to do this in manufacturing. Additional charges may apply depending on what specific components or pattern are desired and whether or not we stock them.