How does shipping work?

Please allow up to 3 business days' handling time to ship your order. Weekends and holidays are excluded from this time frame. This means you will receive a shipping confirmation first with tracking information in the meantime. From there, tracking will be updated when shipped typically within this 3 business day window. Shipment of your order may take a few business days longer during holidays, new launches or during times of heightened volume. Shipping and size exchanges are free within the USA on full-priced purchases. All packages are shipped in unmarked boxes for your privacy. We do ship internationally and the shipping rates can be found at the end of the checkout process once your shipping address has been entered.

All boxes and packing materials are made from organic, recycled or recyclable materials. We believe in simple, no frills packaging which helps to serve a purpose and we encourage the recycling of our packaging. Our domestic shipping is carbon neutral.

How do I determine what size I would be in Parkhurst footwear?

Sizing guidance is general in nature as every foot is different, but we have a couple of ways to help identify the best size for you. We may ask you for feedback regarding fit of your boots and what size worked for you best. This is done so that we can constantly help improve sizing guidance for everyone.

Brannock Measurement

If you’re a standard (D) width as measured on the Brannock device, we suggest going a half size down into Parkhurst boots. For example, if you measure a 10D on the Brannock, we suggest a size 9.5 in our boots. We suggest taking your Brannock measurement if you measure a single E width on the Brannock device, have a wider forefoot or like to have a little extra room in your boots. If you have a narrow (C) width, have a low volume, narrow foot and/or thin ankles, we suggest going a full size down from your Brannock measurement.

General Shoe Sizing

Most of our customers size down into our boots. From sneaker sizing, it can be up to a full size down for regular width feet or sometimes a half size down for people who have higher volume or wider feet. For example, if you take a sneaker size 10 across all sneakers you own, you're either going to be a 9.5 or 9 in our boots. Medium width and volume will be size 9, wider width and higher volume will be a 9.5 in this example.

Size Translations with Last

602 Last

This last has a slightly lower volume to provide a more comfortably snug fit and to help prevent heel slip while maintaining a rounder forefoot. Its features include a rounder, yet low profile toebox along with a tapered arch and a snug heel. The instep on this last is more contoured to the natural shape of a foot's instep angle. The taper in the arch and heel may help to provide a mild, yet natural arch support.

Brannock - Half size down if you're a D width, full size down if narrow or low volume + skinny ankles.

Alden Barrie and Trubalance - True to size if D width.

Red Wing No. 8 – True to size if D width.

Thursday Boot – True to size if D width.

Allen Edmond's – True to size if D width, half size down may apply depending on foot type.

Nike – Full size down if standard/medium width, half size down if width is slightly wider.

Adidas – Full size down if standard/medium width, half size down if width is slightly wider.

New Balance – Full size down if standard/medium width, half size down if width is slightly wider.

602M Last

This last is primarily used for Chelsea and moc toe boots in order to support the pattern for them. However we will be incorporating this last into Allen/Richmond production as well. The main difference between this last and the 602 is that the 602M has a touch more depth in the toebox and width in the pinky toe area.

Parkhurst 602 - True to size. If narrower feet, lower instep, skinny ankles or lower volume feet in general, a half size down may apply.

Brannock - Half size down if you're a D width, full size down if narrow or low volume.

Alden Trubalance – True to size if D width.

Alden Barrie – True to size if D width.

Allen Edmond's - True to size if D width, half size down may apply depending on foot type.

Red Wing – True to size if D width.

Nike – Full size down.

New Balance – Full size down.

Adidas – Full size down.

Wide Width - 602 Last

We suggest taking your normal wide width size in welted footwear. If you are going off of your Brannock size, we suggest going down a half size. For example, if you measure a 10EE on the Bannock, we suggest ordering a size 9.5EE in our boots. Single E widths are typically accommodated by our regular 602 last since the toebox at its peak is a single E as measured on the Brannock.

Women’s 602

We have found that taking your typical women’s size in boots to be a quite true to size for our 602 last, if you have sized down already from your sneaker size into the boots you wear. For those with narrow or low volume feet, this may translate into a full size down from sneaker size into our boots.

Adidas – Half size down.

Nike – Half size down.

Converse – True to size, half size up if wide or high-volume foot.

Red Wing – True to size.

Frye – True to size.

Tory Burch – True to size.

Timberland – True to size.

General Sizing Info:

If you are unsure about sizing please reach out to info@parkhurstbrand.com for assistance prior to purchase. When reaching out, it would be greatly helpful to provide any of the below information if you have it:

  1. Brannock measurement.
  2. Sizes you take in other brands of footwear you own.
  3. Whether or not you have a wide, narrow or medium width.
  4. Whether or not you have a high, low or regular instep height.
  5. Any foot conditions - Collapsed arches, bunions, surgeries etc.

Note - if you have any of the below foot/ankle characteristics, you may need to size down a full size from Brannock:

  1. Low volume feet
  2. Low insteps
  3. Narrow feet
  4. Skinny/narrower ankles
Wide Width's - Our regular width boots will not fit you if you're taking a wide width in every set of footwear you own, or if you're measuring a double E width on the Brannock. Our boots only fit a single E width as measured on the Brannock and a half size down or sizing equal to Brannock measurement may apply.
 

*Sizing discussions are best had prior to order placement. Placing an order and asking if you ordered the right size in the comments section will delay your order because we need to then reach out to you to discuss what you asked about sizing.

My boots arrived, how should they fit and feel?

Our boots should fit comfortably snug on your foot. What does this mean? Your heel and arch should feel secure (maybe with a small bit of room depending on foot type) while still having some breathing room in the toebox. Some heel slip is common and should be expected in some cases because the insole has not yet been broken in. Keep in mind, your foot is pivoting and flexing with each step against a hard, smooth leather surface (the veg tan leather insole). Sometimes this may vary depending on foot type or if you have a foot condition. If there is a sharp or pinching feeling in the toebox, the boots are most likely too small for you, and you may need the next half size up. For those who have high insteps, the instep into the vamp might be snug at first but will stretch when breaking in. Socks make a difference too – a thin sock will take up less volume in the boot, creating some additional wiggle room, while a thicker sock will take up more volume in the boot, creating less wiggle room.

Width

This is the most important note of fit to pay attention to. You should have room to wiggle your toes a bit while having a comfortably secure feeling. If you feel any sharp or pinching feeling on the sides, then the size is likely a half size too small for you. Too often we have seen customers in other brands of footwear size smaller on purpose either thinking the toebox will "break in" when in reality it doesn't if the size is incorrect. We have also seen customers in other brands buy a boot which has the shortest length possible so as to make the boot feel closer to their toes - almost like a sneaker. This is a detrimental, yet very common sizing mistake. Welted footwear is not, and should not fit like a sneaker would. You should have some excess space in length because this is needed in the design in order to balance width and ball proportions. Since our lasts run a slightly wider, there will be some extra length in the toebox.

Length

You should have up to or around 1 inch of extra room between the end of your longest or big toe and the end of the upper where it starts to curve downward towards the welt. This figure will vary for people because it ultimately depends on width. If you're narrower, you will have less excess room because your foot will reach higher into the toebox/insole pattern. If you're wider, you may have right at the 1 inch mark or possibly slightly over the 1 inch mark left because your foot won't fit as far up the toebox/insole pattern due to your width stopping it from moving forward.

Can you tell me the outsole and insole length?

We don't give out this information because it's not an accurate indication of how your boots will fit, and it should generally not be used as a sizing tool. By giving out this information, we feel this actually may be misleading. Outsole and insole lengths across different brands, even though the same size, will almost always be different and fit differently. Pairing this with last volume and patterns, you can easily get different measurements than expected once the boot is finished being built even though it's the same size across brands. Different lasts and insoles from different brands will always have a difference in measurement due to the different shapes of both the lasts and insoles used. Therefore, you may notice length, width, ball and volume to all be different measurements from brand to brand, even though the boots may be the same stamped size.

What in general should I expect when buying new leather boots made like this?

Fit and Feel

The majority of the components used to build are boots are either leather or metal. This includes items such as veg tan leather heel counters, heel bases, midsoles, insoles and welts. Additionally, there is a metal shank in the arch area underneath the insole where cork is found. Therefore, you may notice the boots to be stiff all over when putting them on for the first time and for wearing them for the first few wears. The leather components, such as the heel counter and insole, will mold to your feet with wear, but may feel a bit stiff for the first few wears. Initially, it is common to experience some heel lift or slip because the insole has not yet been broken in. With wear, your feet will sink into the insole and the insole will conform to your feet. This helps to greatly to reduce any heel lift or slip you may experience. Some heel or general foot slip/movement out of the box is normal, but if you have a drastic amount of volume/space, you may need the next half size down.

Appearance (Components)

Our boots are made with genuine leather. Leather is an organic material and has different natural imperfections, characteristics, scars, scratches and color variations to it regardless of article type or tannery. Therefore, no two pairs of boots will look alike, and you may see any of these characteristics on your pair of boots. The extent to which naturally will vary from pair to pair and they are part of the hide. Our Leather + Care section provides additional detail on leathers we use.

Appearance (Handcrafting)

With the aid of a few machines for steps including but not limited to sole-stitching, inseam stitching and upper stitching, all of the steps involved in building a pair of our boots are done by hand or guided by hand. It is a perfectly imperfect process. Therefore, you may notice characteristics of this process reflected in a pair of boots which you receive. The extent to which may vary from pair to pair since this is a heavily manual process. Refunds are not issued for appearances due to hand-crafting or the use of natural components, such as leather. However exchanges may be made if stock is available. 

What is the difference between the Allen, Richmond and Delaware boots?

The Allen boot is our plain toe model, the Richmond boot is our cap toe model and the Delaware is our brogue cap toe model. They are built on the same set of lasts being either the 602 or 602M. Sizing will translate between models for the vast majority of people. So if you're a size 9 in the Allen, you'd be a size 9 in the Richmond. Some of either may be built on the 602M last in the future.

Do cap toe boots fit tighter than plain toe boots?

If the cap toe boots are made on the same last as the plain toe boots, then no. This is a common misconception that cap toe boots fit tighter in the toebox due to their cap toe design. This is simply not true. Both of the upper patterns are pulled over the same lasts and bottomed from there. Take the same size in a cap toe boot as you do in a plain toe boot, as long as the last is the same for both.

Do you accept and ship international orders?

Yes we do. Shipping rates can be found and calculated at the end of checkout once you enter your address, and before payment. At that time, you will be able to view and pre-pay any customs duties and brokerage fees involved with importing your pair of boots.

I am buying from and shipping to a country outside of the USA, what should I expect for import costs?

We have integrated a system into our checkout process through Shopify for international buyers which allows them to see and pre-pay their import duties/costs at checkout. By doing this, there should not be any additional invoices from the carriers upon arrival of your boots. Import duties and costs shown/paid are pass-through costs. We cannot advise on your country's import legislation - the duties displayed at checkout come directly from your country's customs agency. We cannot advise on their amounts or how they are derived as they have to do with local legislation.

As a general note: Import taxes/clearance fees and customs processing charges vary from country to country, and depending on that particular country's tax/import legislation at the time. Canada and countries in the UK and Europe, for example, will have these and they should be expected by the buyer. We suggest checking with your local customs or carrier offices to obtain any import tax information prior to your purchase so you can estimate approximately what your total import costs may be. Your purchase serves as agreement to accept delivery of your purchase and to pay your country's import taxes and associated fees. Parkhurst does not pay your country's import taxes.

Do you have a physical store and are you open for public visitations?

Local and traveling customers may make appointments to try on and purchase footwear by reaching out via email (info@parkhurstbrand.com) and meeting up at our local partner shoe repair shop here in Buffalo. There are no open public visitations at this time.

What size range do you produce for stock/ready to wear footwear?

We have been stocking down to men's size 7 and up to men's size 13, but this size range is subject to change for all runs of footwear.

How often do you re-stock certain sizes or styles?

Parkhurst is a limited production run company. Every style offered is typically a one-time release and re-stocks are never guaranteed. Having said that, we sometimes do re-stocks on certain items a couple of times during the year, but there is no set schedule for their release or production. All styles posted on our website are currently what we have to ship. We cannot discuss anything upcoming at this time or what we are worknig on as maufacturing is quite fluid and sometimes developments don't make it to production.

General pricing information

Our pricing method is simple - we price our boots according to what it costs to build and sell them. Nothing more or less is implied in the price or product itself. All footwear pricing varies depending largely on upper leathers, soles and other build components or patterns used. If a different type of leather is used outside of a standard-tanned bovine, or if the bovine has a special tannage, this may yield an end price increase due to increased cost.

Additional notes on shipping

As a general rule of thumb, all shipping addresses are recommended to be residential, business or PO box addresses. Naturally we understand there might be other types and we are happy to ship to them as well. We are not responsible for lost or stolen items, or items shipped to centers including but not limited to airport receiving boxes, forwarding companies, distribution centers or storage facilities. We are happy to arrange alternate shipment of your footwear to an address you desire. Simply send us an email and we would be happy to arrange something which works for you.

Lost Shipments

Much like our customers count on us to build and ship their boots, we count on our customers to provide a dependable delivery address. We are not responsible for shipments/packages lost or stolen. If your order status is marked “Delivered” by the carrier, please check the vicinity of your delivery address and reach out to the carrier for any questions regarding your package. It is important to note that if a carrier shows the package was delivered, there is a possibility no insurance payout from the carrier will take place since they did deliver it and the package was most likely stolen after delivery. As a preventative measure to combat fraud and due to instances of fraud, Parkhurst does not issue refunds or replacements for stolen packages. If the package was marked delivered, Parkhurst and the carrier have both fulfilled delivery responsibilities and we cannot control anything which happens after the package is delivered. From what we have seen, areas of higher theft/loss risk include airport shipping facilities, freight forwarders, large apartment complexes and storage buildings. If one of these places are the only shipping options you have available, we will ship to you with your understanding and acceptance of the risk. Your purchase serves as an agreement to this policy, acceptance of any risk and agreement not to hold Parkhurst liable in any form for any lost, missing or stolen shipments.

Do you have any leftover leather from production which customers can buy?

No, we do not. Yields are quite high given what leather is cuttable and we have invested in making yields high to ensure there is little waste. The waste leather leftover is in the form of long, narrow strips and shreds most often.

Do you offer coupons?

We do not offer coupons. The price of our footwear reflects the material cost, time and labor to build and sell our footwear. We prefer to have a straight-forward, no-nonsense price by doing this. In the event where we offer a promotion, shoes and Seconds + Samples are typically excluded. You can find discounted footwear in our Seconds + Samples section. Prior sales are excluded from promotions and discounts.