How does shipping work?
Please allow 2 business days handling time to ship your order and note this may take longer during holidays or during times of heightened volume. You will receive a shipping label creation notification then once the item ships you will receive a shipment notification. Shipping is free on full-priced purchases. A $9 domestic flat rate will apply to the purchases of any non-Collection or non-full-priced footwear. This rate may be subject to change depending on market conditions. All packages are shipped in unmarked boxes for your privacy. Please note international shipments may incur taxes or duties specific to each country and are typically not known until arrival of the package.
All boxes and packing materials are made from organic, recycled or recyclable materials. We believe in simple, no frills packaging that serves a purpose. Please recycle when you can. We are excited to say our shipping is now carbon neutral.
What size am I in Parkhurst boots?
Our sizing runs typically one half to one full standard (D) size larger than your average sneaker size and about one half size larger than your typical Brannock measurement for D widths. This means you should size down a half size from your typical sneaker size. So for example if you wear a size 10 in Nike, Vans, New Balance etc. then we would suggest ordering a size 9.5 in our boots. If you are a single E width or are looking for just a bit of extra space or volume, we suggest ordering your Brannock size.
Sizing can be particular for each individual and we are more than happy to help you determine the correct size in our boots. If you have any questions regarding sizing please contact us prior to purchasing at firstname.lastname@example.org. We can also assist in identifying the right size for you based off of what you wear in other brands of footwear. While we don't yet have these specific lasts made up, clients with double E and triple E widths have taken their normal sneaker size.
How do exchanges and returns work?
We accept returns and exchanges within 7 days of delivery. Please notify us via email at email@example.com prior to sending your boots back. Exchanges are shipped free. Store credit/exchange credit lasts for life and can be used at any time towards any purchase including custom orders. When sending back boots for exchanges or returns, please send via the Post Office (USPS).
Returns for refunds carry a 3% re-stocking fee. For example, if you return something you bought for a refund for the product price of $100, we issue a refund for $97. This does not apply to exchanges. Why do we have this fee and what does the 3% go toward? This fee goes towards the labor cost of re-conditioning the boots from try on, replacing the laces as well as new packing materials including the box, along with non-refundable payment processing fees charged by all online merchants. Please provide feedback via email for your return, thank you.
Where do I send my return/exchange back to?
Please send exchanges and returns via USPS to the below address:
Parkhurst Brand LLC
PO Box 349
East Amherst, NY 14051
All items must be returned/exchanged in new, unworn condition. Leather must not be overly creased, scuffed or bent too much so please be careful when trying on your footwear. Samples and seconds are eligible only for exchange if the size desired is available. We reserve the right to discount the value of your refund if the footwear is visibly worn, overly creased or scuffed. We want to ensure all of our customers get a great product whether it be an exchange or first time a product is shipped out. This policy is meant to keep all potential recipients of Parkhurst footwear in mind. Thank you so much for your understanding.
What about custom orders, one-off's, samples and factory seconds?
Samples and factory seconds are all final sale – exchanges only permitted if another size is in stock. Factory seconds, samples, and overstock may not always qualify for promotions offered on in stock items. Clearance items are final sale. Boots offered as part of a production run that may currently be out of production or stock can be made if leather is available and will carry a 10% surcharge to cover the increased cost of putting an out of production single pair through all stages of production. Custom order pricing varies depending on leathers, soles and other components or patterns used, please see our custom order page for more details.
If you have any other questions including sizing advice for custom orders as well as try-on models, please feel free to reach out to us at any time at firstname.lastname@example.org.
Do you re-sole and work on footwear from other brands?
Yes we do. Send an email to email@example.com mentioning what size shoe/boot you are sending in and from what brand. You can purchase this service by clicking here.
Do you offer custom orders?
Yes we do! We can make styles out of different in stock upper leather and soles/heels. Send your custom order ideas and inquiries to firstname.lastname@example.org and we will be able to help you or click here to check out our capabilities. All custom orders are priced higher to help cover the extra cost of added labor and time it takes for putting a single pair through production, as it is often more expensive to do this. Additional charges may apply depending on what specific components are desired and whether or not we stock them as there will be a cost associated with sourcing those specific components. Thank you for your understanding.