How does shipping work?
Please allow us up to 2 business days handling time to ship your order. Shipping is free on full priced purchases. An $8 flat rate will apply to purchases made using a promotional code and on factory seconds and samples. All packages are shipped in unmarked boxes for your privacy and protection. International shipping is offered for a separate price. Feel free to email email@example.com for more details.
What size am I in Parkhurst boots?
Take your normal Brannock device size or go one half size down from your typical sneaker or casual shoe size. So for example if you wear a size 10 in Nike, Vans, New Balance etc. then we would suggest ordering a size 9.5 in our boots. Our last runs between a D and single E width. Clients with a double E width have taken their normal sneaker size however triple E widths are not a size we can accommodate at this time. You can also email firstname.lastname@example.org with sizes you take in the footwear brands you currently own and we will be able to better identify what size you would be in our footwear.
What if I want to return/exchange my boots?
We accept returns within 7 days of the boots being postmarked. Exchanges are accepted within 14 days of the boots being postmarked. Simply notify us via email at email@example.com. Buyer is responsible for return shipping and shipping costs are non-refundable. We are not responsible for lost or stolen items but we try to help deter an item from being stolen by shipping in unmarked boxes as noted above. Any items discounted more than 15% are considered to be final sale and only exchanges are allowed for a different size.
All items must be returned/exchanged in new, unworn condition. Leather must not be creased, scuffed or bent too much so please be careful when trying on your footwear. Samples and seconds are eligible only for exchange if the size desired is available. We reserve the right to discount the value of your refund if the boots or shoes are worn, overly creased or scuffed. We want to ensure all of our customers get a great product. This policy is meant to keep all potential recipients of Parkhurst footwear in mind. Thank you so much for your understanding.
What about custom orders, samples and factory seconds?
Samples and factory seconds are all final sale – exchanges only permitted if another size is in stock. Exchanges are permitted on custom orders once per order.
If you have any other questions please feel free to reach out to us at any time at firstname.lastname@example.org.
Do you re-sole boots and shoes from other brands?
Yes - we do. Send an email to email@example.com mentioning what size shoe/boot you are sending in and what type of sole you would like. You can purchase this service via the below link:
Do you offer custom orders?
Yes we do! We can make different patterns out of different in stock upper leather and soles/heels. Send your custom order ideas and inquiries to firstname.lastname@example.org and we will be able to help you. All custom orders carry a $40 surcharge to cover the extra cost of labor and time it takes for putting a single pair through production, as it is often more expensive to do this. Thank you for your understanding.