*Updated or reviewed 5/9/2022

How does shipping work?

Please allow 2 business days' handling time to ship your order. This means you may receive a shipping confirmation first and then tracking may be updated within a day or two when shipped. Please note shipment of your order may take a few business days longer during holidays, new launches or during times of heightened volume as well as covid-related or carrier staffing-related pickup or transit delays. Sometimes during the Fall and Winter seasons transit times may be extended by the carriers due to an influx of volume. You will receive a shipping label notification with tracking and once shipped, the tracking will be updated. Shipping is free within the USA on full-priced purchases. A $10 domestic flat rate will apply to the purchases of any non-Collection or non-full-priced footwear such as factory seconds and samples. This rate is subject to change at any time depending on market conditions. Additional shipping charges may apply to larger orders. All packages are shipped in unmarked boxes for your privacy. We do ship internationally and the rates can be found at the end of the checkout process.

All boxes and packing materials are made from organic, recycled or recyclable materials. We believe in simple, no frills packaging which helps to serve a purpose. Please recycle when you can. We are excited to say our domestic shipping is carbon neutral.

What size am I in Parkhurst footwear?

Our general rule of thumb is to go a half size down from your average sneaker size if you're a standard/medium width/volume, or take the same size you typically wear in dress shoes or boots. For example, if you typically wear a size 9 in the boots or dress shoes you own, then we would suggest a size 9 in Parkhurst boots.

These sizing guidelines and information are general in nature and may not apply to every person or every foot type. Some may fall between these guidelines such as taking one size in our brand and another size in another comparable brand. Therefore a direct size translation across all brands may not always be possible and we suggest reaching out to info@parkhurstbrand.com for assistance in getting the best size for you. When reaching out, providing the below information, if you have it, will be very helpful, thank you:

1. Brannock measurement.
2. Sizes you take in other brands of footwear you own.
3. Whether or not you have a wide, narrow or medium width.
4. Whether or not you have a high, low or regular instep height.
5. Any foot conditions - Collapsed arches, bunions, surgeries etc.
 
If you are unsure about sizing, between sizes or have a wide or narrow width, please reach out to confirm sizing prior to order placement.
 

How should my footwear fit/what is the best way to try them on?

Upon receiving your boots or shoes, we suggest initially trying them on indoors with a thin sock or dress sock or on a carpeted surface. Please note trying on footwear in a garage or patio, for example, will render the shoes worn as the concrete will create unfix-able marks in the outsole. Naturally you're free to try them on with the socks you wish, however we have found this can usually give a better idea of how the last and build will fit and feel against your foot. We recommend lacing them up but please do not mark the tongues too harshly if you plan to send them back for an exchange or return. Lacing up the boot is essential to fit and feel because if sets your foot back into the heel and opens up room in the toebox. If you are not lacing your boots up for fit, your foot will slide forward into the toebox, usually creating a pinching feeling for your toes.

Your boots or shoes should fit comfortably snug in the ankle and arch with some leftover volume in the toebox. If there is a tight, sharp or pinching feeling in the toebox then the boots are too small and you will most likely need the next half size up. In terms of length, generally you want to have between a half inch and a full inch of room between the edge of your longest toe and the edge of the upper leather - not to be confused with the welt. This up to 1 inch measurement can also vary depending on individual foot width, instep height, arch measurement and foot type.

Foot type

If you have a low volume or narrow foot with thin ankles and/or narrow heels, then we suggest going a full size down from your Brannock size and/or your typical sneaker size depending on how you sized into sneakers. If you have a higher volume or wider foot towards or matching a single E width as measured on Brannock, we suggest taking your Brannock size. Please note at this time our lasts do not accommodate EE and above width feet as measured on Brannock.

Sizing can be particular for each individual - don't worry we are here to help identify the best size for you in Parkhurst footwear which is why we encourage you to send an email at info@parkhurstbrand.com. We can also assist in identifying the right size for you based off of what you wear in other brands of footwear.

A note about wide widths

We do not make wide width footwear currently. All of our measurements go off of the Brannock device - not in widths of other footwear brands. If you are wearing a boot/shoe marked with a wide width, say it is labeled as "EEE", that doesn't always mean you are an actual triple E width as measured on the Brannock device. Some brands will label their generic wide width boots as "EEE" when in reality, that measurement on a Brannock device can often be a single E to double E width. Note that each number of E widths represents an increase in width as measured on the Brannock device. For example, an EE width is wider than an E width. Therefore it is possible and we have seen instances where some customers who are wearing a boot labeled an EE width translate into a single E width as measured on Brannock, and therefore have fit into our boots at their Brannock size. This type of fitting is determined primarily through email conversation with provided sizing in other brands and/or Brannock measurements. Should you have questions about this please reach out to info@parkhurstbrand.com.

A note about narrow widths

Our lasts do not run narrow, however our narrow width, low volume customers typically go down a full size from Brannock or sneaker sizing into our boots as mentioned above in the "foot type" section.

Do you have a physical store and are you open for public visitations?

Parkhurst is a one-person company, being the founder Andrew and with the help of his father to pack/ship on occasion, with a shipping location and shared workshop. Local and traveling customers may make appointments to try on and purchase footwear by reaching out via email to meet up at the shoe repair shop. There are no open public visitations at this time.


How many lasts do you use and how does their sizing run?

Parkhurst uses one last and some additional detail regarding sizing can be found below.

602 Last

This last has a slightly lower volume to provide a more comfortably snug fit and to help prevent heel slip while maintaining a rounder forefoot. Its features include a rounder, more laterally voluminous, yet low profile toebox along with a tapered arch and a snug heel. The instep on this last is more contoured to the natural shape of your instep angle. The taper in the arch and heel will provide a mild, yet natural arch support.

Size comparison examples from current customers going off of a D/standard width:

Brannock - Half size down as a general rule of thumb if you're a D width. If you're a D/E width we suggest going with your Brannock size. If you have a narrow or low volume foot with a low instep, we suggest a full size down from Brannock.

Alden Barrie and Trubalance - True to size if D width. Some customers go a half size up from this last into the 602 last if they are looking for a bit more space or have a wider forefoot. 

Red Wing No. 8 - True to size if D width. 

Thursday Boot - True to size if D width.

Allen Edmond's - True to size if D width.

Viberg - Size up a half size.

Nike - Half size down if D width.

Adidas - Half size down if D width.

New Balance - Half size down if D width.

 

What is your return/exchange policy and what’s covered under it?

We acknowledge ordering footwear online can be challenging mainly due to sizing and getting it right. If your size isn’t working out, we can send you an exchange at no cost to you. If you'd like to do a straight return we accept returns for refunds upon return conditions below being met. Exchanges are free, returns for refunds carry a $10 shipping charge deducted from your refund. Klarna and Shop Payments fees are not refunded on returns for refunds. Both returns and exchanges must be submitted within 7 days after you receive your order. There is flexibility with this 7-day timeline should an individual circumstance arise such as travel, moving etc. Please contact info@parkhurstbrand.com to give us a head’s up and we’d be happy to make shipping accommodations. We are unable to accept international returns/exchanges. If you have questions about sizing or products please reach out prior to purchase and we would be happy to help. If you need an exchange and notice on the website the size you need is not listed as in stock, feel free to reach out to inquire about inventory as oftentimes exchanges could be in house, however may be in process at the time and therefore, not posted on the website yet. Due to this, we may have the size you need, but just haven't yet posted it onto the website.

Please email info@parkhurstbrand.com to start a return or exchange and we will email you a shipping label to send the boots back through the post office. If you would prefer to send the boots back yourself, please send them to the below address:

Parkhurst Brand LLC

P.O. Box 349

East Amherst, NY 14051

*Note UPS and FedEx don’t typically deliver to P.O. boxes, so we suggest using the post office if you prefer to ship back on your own.

Return/Exchange Conditions

Due to recent market instances and in order to look out for the next customer in this community, returns for refunds must meet the conditions below. Boots must be sent back in the same new condition as they were sent in. The below items/instances are not covered under our return/exchange policy:

  • Worn or altered boots.
  • Tongue pad residue on tongue.
  • Boots which possess including but not limited to animal/pet fur, hair, dander, staining, odor.
  • Creases and wrinkles in the uppers of the boots/toe boxes, scuffs, scrapes, scratches, worn soles/heels, stained soles/heels or either with abrasion or indents.
  • Minor characteristics of the handcrafting process of making a boot. If something catches your eye which you are not quite fond of, your current pair may be exchanged for another pair at no cost to you. Limit one exchange per instance, pictures of the replacement pair may be requested by the customer and provided by Parkhurst.
  • Foot sweat outlines in the insole.

Boot-making is an imperfect process; therefore, your boots may have imperfections consistent with a hand-crafting process of over 200 manual steps involved in creating a pair while using organic materials such as leather. What does this mean? You can expect slight cosmetic imperfections which reflect this process. These imperfections may include the below but naturally more may exist outside of this scope:

  • Welt joint closure and shape for split reverse welts.
  • Eyelet spacing.
  • “Non-perfect” stitching lines. Lock stitching or locking a stitch (this is where the person who is sewing goes over an area a few times to lock it which is structurally necessary depending on the area of the boot).
  • Leather color or texture since it’s an organic material. Please see the Leather + Care section for what to generally expect with leathers used.

If a damaged/worn pair of boots is sent in for a return for refund, a re-stocking fee may apply to help fix the damage caused and will be determined upon if acceptance of the boot is authorized. If the damage is not fix-able, such as but not limited to, visible wear causing creases in the vamps and upper scratches, the return will be rejected and the boots will be sent back to you. We reserve the right to refuse a return for refund or exchange based on the circumstance and if the return is at attempt to take financial advantage of the company or product. We reserve the right to cancel and report orders suspected of fraud or theft - this includes but is not limited to buyer return fraud and credit card fraud from the buyer as well.

Factory seconds, samples and all shoes are final sale. If you have a question about this feel free to send an email and we will be happy to answer. Gift card orders are final sale/store credit and are not eligible for refunds. This policy and its conditions may change at any time depending on market conditions and without advanced notice. Your purchase serves as agreement to these conditions and this policy


Additional notes on shipping

As a general rule of thumb, all shipping addresses are recommended to be residential, business or PO box addresses. Naturally we understand there might be other types and we are happy to ship to them as well. We prefer not to ship to airport receiving boxes, forwarding centers, distribution centers or storage facilities due to the high risk of the packages being lost or stolen at these facilities as we have seen since first starting the company. If you'd like your item shipped to these locations, please send us an email first so we can arrange shipment. Shipping insurance is available for purchase upon request. We are not responsible for lost or stolen items, or items shipped to these types of centers including but not limited to airport receiving boxes, forwarding centers, distribution centers or storage facilities. We are happy to arrange alternate shipment of your footwear to an address you desire. Simply send us an email and we would be happy to arrange something which works for you.


General pricing information

Our pricing method is simple - We price our boots according to what it costs to make and sell them. All footwear pricing varies depending on upper leathers, soles and other components or patterns used. Prices for stock items and custom orders may fluctuate throughout the year as they are determined based off of a market for raw materials used to make the components as well as labor and manufacturing rate changes at any of our suppliers. For example, if outsoles such as Ridgeway, Vibram Christy or Commando are used, this typically will yield a higher end price increase. If a different type of leather is used outside of a standard-tanned bovine, or if the bovine has a special tannage, this also may yield an end price increase.

Do you offer gift cards?

Gift cards are offered during the Holiday Season usually, but should you need to purchase one prior to feel free to reach out and we can set up the purchase and code for you.


I am buying from a country outside of the USA, what should I expect for import duties/costs? *Updated 2/15/2022

Import taxes and clearance fees vary from country to country and depending on that particular country's tax/import legislation at the time. We do not have this information to provide ahead of time with regards to what your country's import taxes and duties may be. This is the responsibility of the buyer.

From what we have seen reported to us so far from our international customers, they have ranged from between 4% and 40% of the price paid for the footwear. What can you expect for a total import cost? There will be the import duties/taxes plus possible customs and clearance processing fees by the carriers, such as UPS, DHL, USPS etc. These fees are for the time/labor it takes the carriers to have their customs teams process the package through customs at their ports of entry and usually this invoice you will receive separately contains the taxes you may owe. Typically this labor charge by the carriers ranges between $10 and $40 per package. From what we have seen so far, this is sometimes rolled up into the 4%-40% figure mentioned previously. By purchasing you are acknowledging that there may be these charges owed by you upon the package being imported.

What size range do you produce for stock/ready to wear footwear?

We have been stocking down to size 7.5 and up to size 13 but this size range is subject to change for all runs of footwear due to outsoles and heels used along with demand for certain sizes.

How often do you re-stock certain sizes or styles?

Parkhurst is a limited production run company. Every style offered is a one-time release and re-stocks are never guaranteed. Having said that we sometimes do re-stocks on certain items a couple of times during the year. All styles posted on our website are currently what we have to ship.

 

Do you offer sales or discounts?

The price of our footwear reflects the material cost, time and labor to build our footwear. Sometimes we do collaborations in which a promotion may be offered but the promotion is only for the boot in question at a given time. In the event where we offer a sale, shoes and Seconds + Samples are typically excluded. You can find discounted footwear in our Seconds + Samples section. Prior sales are excluded from promotions and discounts.