How does shipping work?
Please allow us up to 2 business days handling time to ship your order and note this may take longer during holidays. Shipping is free on full priced purchases. An $8 flat rate will apply to the purchases of factory seconds, samples, overstock or any non full-priced footwear. All packages are shipped in unmarked boxes for your privacy and protection. All packages and packing materials are made from recycled or recyclable materials. We believe in simple, no frills packaging that serves a purpose. Please recycle when you can. We are excited to say all of our shipping is now carbon neutral. Separate shipping charges are non-refundable.
What size am I in Parkhurst boots?
Our sizing runs typically one half to one full standard (D) size larger than your average sneaker size and about one half size larger than your typical Brannock measurement for D widths. This means you should size down a half size from your typical sneaker size. So for example if you wear a size 10 in Nike, Vans, New Balance etc. then we would suggest ordering a size 9.5 in our boots. If you are a single E width or are looking for just a bit of extra space or volume, we suggest ordering your Brannock size.
Sizing can be particular for each individual and we are more than happy to help you determine the correct size in our boots. If you have any questions regarding sizing please contact us prior to purchasing at firstname.lastname@example.org. We can also assist in identifying the right size for you based off of what you wear in other brands of footwear. While we don't yet have these specific lasts made up, clients with double E and triple E widths have taken their normal sneaker size or a half size up from their typical boot size.
How do exchanges and returns work?
We accept returns within 7 days of delivery and exchanges within 14 days of delivery. Please notify us via email at email@example.com prior to sending your boots back. If you need a shipping label for return for refund shipping we will provide one for you for the cost of $12 deducted from your product refund amount.
We are not responsible for lost or stolen items but we try to help deter an item from being stolen by shipping in unmarked boxes. All shipments come with tracking and this information is sent to your email once shipped. Any items discounted more than 15% from retail price are considered to be final sale while exchanges can be done if the desired size is in stock.
Exchanges are shipped free. Store credit/exchange credit lasts for life and can be used at any time towards any purchase including custom orders. For returns for refunds, Shopify, PayPal and other online payment processing companies charge a one time non-refundable 3% per transaction fee which we do not refund. So for example if you return something you bought for a refund for the product price of $100, we issue a refund for $97. This does not apply to exchanges.
Where do I send my return/exchange back to?
Please send exchanges and returns to the below address:
Parkhurst Brand LLC
PO Box 349
East Amherst, NY 14051
All items must be returned/exchanged in new, unworn condition. Leather must not be creased, scuffed or bent too much so please be careful when trying on your footwear. Samples and seconds are eligible only for exchange if the size desired is available. We reserve the right to discount the value of your refund if the footwear is visibly worn, overly creased or scuffed. We want to ensure all of our customers get a great product whether it be an exchange or first time a product is shipped out. This policy is meant to keep all potential recipients of Parkhurst footwear in mind. Thank you so much for your understanding.
What about custom orders, samples and factory seconds?
Samples and factory seconds are all final sale – exchanges only permitted if another size is in stock. Factory seconds, samples and overstock may not always qualify for any promotions offered on in stock items and we reserve the right to exclude these items from a promotion. Clearance items are final sale.
If you have any other questions including sizing advice for custom orders as well as try-on models, please feel free to reach out to us at any time at firstname.lastname@example.org.
Do you re-sole boots and shoes from other brands?
Yes we do. Send an email to email@example.com mentioning what size shoe/boot you are sending in and what type of sole you would like. You can purchase this service by clicking here.
Do you offer custom orders?
Yes we do! We can make different patterns out of different in stock upper leather and soles/heels. Send your custom order ideas and inquiries to firstname.lastname@example.org and we will be able to help you or click here to check out our capabilities. All custom orders are priced higher to cover the extra cost of labor and time it takes for putting a single pair through production, as it is often more expensive to do this. Additional charges may apply depending on what specific components are desired and whether or not we stock them as there will be a cost associated with obtaining these specific components. Thank you for your understanding.