We offer free ground shipping on all of our footwear purchases in the continental United States. Orders will be shipped typically within 1-2 days and will be shipped via UPS or USPS priority shipping. We generally ship to the lower 48 states, however we are happy to make accommodations to make accommodations for our clients so we encourage you to contact us prior to purchasing via our general email at email@example.com.
We make all of our boots true to size for welted footwear so that you can feel comfortable ordering your true dress shoe size or a half size down from your sneaker size. Returns will be accepted and issued a refund of the product purchase price if shipped back to us within 7 days of receiving the item. Buyer is responsible for return shipping as well as tracking and/or insurance if they choose to insure. We are not responsible for lost or stolen items. Exchanges will be accepted within 14 days of receiving the item. All items must be returned or exchanged in new, unworn condition and be accompanied by the original box and packaging. Leather must not be creased, scuffed or bent too much so please be careful when trying on your boots and shoes. We reserve the right to not issue a refund or to discount the value of your refund if the boots or shoes are worn, overly creased or scuffed. We want to ensure all of our customers get a great product which is why we ask that they be treated delicately if you decide to return or exchange them. Please send all returns and exchanges to the below address:
Parkhurst Brand LLC
PO Box 349
East Amherst, NY 14051
We must be notified via our email at firstname.lastname@example.org of an item being sent back for either a return or exchange. Please include your full name, email, phone number, order details and the reason for the return/exchange. Refunds for returns will be issued within 7-10 business days.
For footwear with leather soles and/or heels we cannot accept a return or exchange for soles or heels that are marked or worn. We do not suggest try-ons on tile surfaces, outdoors or pavements of any kind. We strongly encourage customers to try on footwear with leather soles and heels on carpeted surfaces or indoors with dirt and debris-free surfaces to reduce the risk of marking the soles and/or heels. If they are marked or tried on outside they will be considered worn and will not be eligible for return or exchange. Depending on each situation accommodations might be made and may be subject to a 30% restocking fee of the original purchase price. We reserve the right to refuse a return or exchange due to any signs of wear, marking, damage, or reasons we deem necessary given the circumstance. Prices on all product are subject to change at any time and without notice.
Samples, custom orders, clearance and factory seconds are all final sale – no returns or exchanges. If you would like to cancel, return or exchange your order, please email us for assistance at email@example.com and we will be happy to help!